Our monthly service packages can be cancelled at any time, with 30 days notice. If at any point you would like to cancel hosting & maintenance services, please contact your dedicated Account Manager or our support team at email@example.com. If you will be moving your website to a hosting provider other than WP Engine, we will package and send you the website files along with instructions to re-install the database and web files onto your new server. If you will be moving the website to your own WP Engine account, you only need to provide us with your account credentials and we will take care of the website migration for you.
Upon cancellation the following plugins used in our Maintenance packages will be deactivated & deleted from your site:
- Activity Log
- Wordfence Security *if applicable
- WP Updates Notifier
Cancelling client must take over any active subscription plugins that are under BuildThis’s billing information prior to cancellation.